Mission
The mission of Outreach Information Services (OIS) is to provide dependable and courteous customer service while ensuring the reliability, security, and usability of all computer systems in Outreach and International Affairs (OIA) and foster innovation and efficientcy throughout the organization.
OIS is charged with the following specific tasks:
- Provide for the safety of all user data from internal/external electronic threats
- Provide IT technical assistance to all OIA user groups
- Provide IT resources (database, file storage, domain security infrastructure, etc)
- Provide central backup and recovery of user data on their desktop/laptop systems and IT resources
- Help ensure computers and data systems are:
- Used in accordance with state guidelines
- In line with policies and guidelines from the Virginia Tech Board of Visitors and Virginia Tech Central IT
- In compliance with any internal and external audit requirements
- In line with any special grant/research requirements (for computers and servers to be used as a part of the grant/research)
- Develop desiaster recovery and continuity of operations plans for all IT resources to ensure rapid IT responses to natural disasters.
Pleae note that OIS is held accountable for all of these tasks for ALL computers in OIA by the Vice Provost of OIA.
OIS Values
The top ten for our list in priority order is:
- Dependable and courteous customer service
- Keeping up with current technology trends and maintaining existing technology infrastructure while ensuring scalability
- Keeping up with current security trends and maintaining existing security infrastructure
- System(s) reliability
- Provide pro-activity in everything we do
- User satisfaction
- Actively determine the IT course of OIA
- Ability to support organizations mission and goals
- Empowering our users by making information technology accessible
- Honesty/integrity
These values are a guide for all our work and efforts.