About Outreach Information Services

Where are we?

702 University City Blvd, 2nd Floor, back left part of building

Who are we?

Scott Farmer - Director
Layne Rickets - IT Operations Manager
Tim Kho - Development Specialist, IT Support
Joseph Goodman - IT Security and Support Specialist
Luisa Li - Graduate Assistant
Sunkyung Kim - Graduate Assistant

What do we do?

We provide technology assistance and information management for Outreach and International Affairs (OIA). We research, initiate, design, create, and manage new and existing technologies for the fulfillment of the University’s outreach mission and assist in the dissemination of emerging technologies to state, regional, and local governments. We serve as liaisons between OIA and Virginia Tech technology resources. We adapt the organization’s technology infrastructure in support of organization business strategies.

Research and Development of External and Internal Technology Projects

1. RFP development
2. Research and Development
   1. Databases
   2. Web Systems
3. Custom Reporting
4. Web Hosting
5. Develop of network services

Past and present clients include:
Virginia Tourism Corporation, USDA, The Port of Virginia Port Promotions, The Virginia Film Office, COTA, VT STEM, Virginia Festivals and Events Association, Town of Chilhowie, Town of Saltville

Training and Instruction Programs

1. External Programs
   1. Short Courses
   2. Conference Presentations
   3. Academic Guest Lectures
2. Internal Programs
   1. Individual Assistance
   2. Group Training
   3. Other (University Policies, etc)

Past topics have included:
Creating a Web Site short course, database design, Internet Marketing: From Basics to Ethics, Introduction to Active Server Pages programming

Define and Implement Technology Strategy for Outreach & International Affairs

1. Establish Guidelines
   1. Security Configuration
   2. Acceptable Computer Configuration
   3. Software/Equipment Lifecycles
   4. Ensure Compliance with University Policy and Guidelines
2. Review/Process Technology Acquisitions for Outreach & International Affairs
3. Investigate New Ways to Apply Technologies

IT Support

1. We provide direct support for:
   1. Over 300 Desktops & Laptops
   2. 12 Servers
2. Our scope of service is almost all of OIA including:
   1. Office of the Vice President of Outreach
   2. Center for Organizational and Technological Advancement
   3. Center for Student Engagement and Community Partnerships
   4. Continuing and Professional Education
   5. English Language Institute
   6. Fine Arts Initiative
   7. Halifax Initiative
   8. Inistitute for Policy and Governance
   9. Office of Economic Development
   10. Office of International Research, Education and Development
   11. Outreach Program Development
   12. Reynolds Homestead
   13. Talent Search/Upward Bound

We also provide the following support for all units in OIA:

• IT Support
• Backup
• Network Security and Maintenance
• Hardware Support
• Software Assistance
• Software Patches/Security Updates
• Telecom Activation/Deactivation (Cell, Land Line, Ethernet, etc)
• Web Hosting (outside R&D projects). Some example sites include:
  1. Office of the Vice President of Outreach
  2. Center for Organizational and Technological Advancement
  3. Center for Student Engagement and Community Partnerships
  4. Continuing and Professional Education Web Registration
  5. Institue for Policy and Governance
  6. Office of Economic Development
  7. Outreach Information Services
  8. Outreach Program Development
  9. Reynolds Homestead
  10. Hampton Roads and Roanoke Commonwealth Campus Centers
  11. Talent Search/Upward Bound
  12. VT Engage
• Other assistance (Printers, Keyboard trays, etc)
• Equipment Checkout